How can we help?

For an order, payment, delivery or account question, email support@icybox.app with your order reference. Do not send payment card details by email.

Order and delivery

Your order page is the source of truth for payment, reveal and fulfilment status. Delivery address changes or shipment issues must be reviewed by support before fulfilment progresses.

Box results and sell-back

Every box uses server-controlled inventory. Sell-back availability and value are shown only after an item has been assigned to your collection. A completed sell-back creates wallet credit, not a card refund.

Account security

Use only verified sign-in links or your organization's configured identity provider. IcyBox support will never ask for your password or full payment information.